Sally Robot: Reimagining the Restocking Experience
A redesign case study of Sally robot's interface aimed at improving the restocking experience for operators
As Lead UI/UX Designer at DoorDash, I led the redesign of ChowBotics' Sally Robot interface - a 24/7 automated fresh food dispensing solution deployed across universities, hospitals, and grocery stores.
Key Challenges
Designing for hybrid physical-digital interactions in robot interfaces
Optimizing the restocking experience to reduce robot downtime
Creating an accessible interface for diverse user groups
Solution Approach
Through comprehensive research including operator interviews, heuristic evaluation, and hands-on testing, we redesigned the interface focusing on:
Streamlined multi-ingredient restocking workflow
Intuitive operator dashboard with improved data visualization
Integration with DoorDash's PRISM design system
The redesign successfully balanced technical constraints with user needs, resulting in a more efficient and user-friendly robot interface that received overwhelmingly positive operator feedback.
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